Refund Policy

At LilSprout Shop, we strive to ensure that you are completely satisfied with your purchase. If you are not, we are here to help! Please review our refund and exchange policy below:

1. Refund Eligibility

  • Items must be returned within30 days of purchase.
  • The product must be:
    • Unused and unwashed.
    • In its original packaging, with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required for processing the refund.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Gift cards.
  • Sale or clearance items.
  • Customized or personalized products.

3. Refund Process

To initiate a refund:

  1. In-Store Purchases:
    • Bring the item(s) and receipt to our store at tata market sitara plaza second floor shop 163, Faisalabad, 38000.
  2. Online Purchases:
    • Contact us via email at info.lilsprout@yahoo.com or phone at 021-111-269-364.
    • Once approved, ship the item back to us (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).

Refunds will be processed back to the original payment method within7–10 business day after we receive and inspect the returned items

4. Exchanges

  • We offer exchanges for items of equal value if the product meets the return eligibility criteria.
  • Exchanges are subject to item availability.

5. Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us immediately at info.lilsprout@yahoo.com or 021-111-269-364.
  • We will cover return shipping costs and ensure a replacement or refund is issued promptly.

6. Additional Information

  • Refunds are only issued for the price of the item. Shipping fees (if any) are non-refundable unless the return is due to our error.
  • Items returned without prior approval or that do not meet eligibility criteria may be denied.

If you have any questions or need further assistance, please contact us:

  • Email: info.lilsprout@yahoo.com
  • Phone: 021-111-269-364
  • Address: tata market sitara plaza second floor shop 163, Faisalabad, 38000

Thank you for shopping with LilSprout Shop!